©2019 by O'NATURAL WHOLEFOOD TRADERS

SHIPPING & REFUNDS

SHIPPING POLICY

ORDER PROCESSING:

  • Orders received before 1pm are despatched the same day.

  • Orders received after 1pm will be despatched the following day.

DELIVERY TIMES:

  • Delivery in the Cape Town area takes two working days.

  • Delivery to all other main centres in South Africa take three to four working days.

  • Delivery to outlying areas take three to five working days

RETURNS & REFUNDS

REFUNDS:

Although we do ensure that all packages are securely packed, accidents do happen, so should you receive goods that are either damaged or broken, please do let us know and we will arrange a replacement asap. We do request a photo of the damaged item so that we could take it up with our courier if necessary and to help improve our packing process.

RETURNS:

We do accept returns for any goods purchased within 7 days of receiving the item. We can unfortunately only receive returned goods that are still in their original unopened packaging. Please note that you will need to pay to have the item couriered or posted back to us. We will issue a credit note on receipt of the returned item.

FEEDBACK

Our mission is to produce and deliver the best!

Please do let us know, if for any reason you are not completely satisfied with one of our products or service. We would be happy to assist. Our contact details are listed at the bottom of the page.